EnglishFrequently Asked Questions – Product Related
I have accidentally formatted my Transcend SD Card, which was having lots of unsaved photos. Is there a chance to recover those photos?
It is certainly possible to get back your lost photos from the formatted SD card. However, chances of recovering your photos will depend on these factors
- Make sure you have not used the SD card to store new photos. If you have used the memory card to save files after it was formatted, then the chances of recovering lost photos will reduce.
- You must not use the card to store even a single byte of data and should avoid any attempt that might store data on this card. This will help you in ensuring that deleted data is not overwritten and can be recovered.
- Do not run any disk checking / repairing utilities, which comprises of defrag, file system scan like chkdsk etc. This could cause irreversible changes to your memory card, resulting in loss of recoverable data.
Back to FAQ Main PageIf I use Remo Recover software, will the software modify the deleted data or the recoverable data, which can be recovered from my drive?
No, Remo Recover software is a Read-Only application and it will not write any thing on the drive from where it is recovering data. However, you must be very careful when you are using the software to recover data.
- You mustn’t install / download the software on the drive from where you are recovering.
- You must not save recovered data or save the recovery session information on the same drive.
If you keep your source drive untouched (i.e. prevent any disk writing attempts), you have a higher chance of recovering most of your lost data in working state.
Can I recover accidentally deleted folder with files and subfolders all at once?
Yes, accidentally deleted folder with files and subfolders can be recovered all at once Remo Recover software. Once, the scanning process is over, you can select the deleted folder (s) containing files and subfolders, which will be shown in the “Data View” list of recovered files / folders. You simply need to select and save the data to any selected destination.
I do not have any spare partition where I could save the recovered data. Can I save the files to same memory card from which I am recovering?
No, it is strictly recommended that you must not save recoverable data to the same drive / memory card from where you are recovering lost data. This may overwrite the lost data permanently and if for any reason, the saving process gets aborted then re-recovering the lost data may not be possible.
- You mustn’t install / download the software on the drive from where you are recovering.
- You must not save recovered data or save the recovery session information on the same drive.
Is it possible to recover files, once it is wiped using Remo File Eraser?
No, it is not possible to recover data that is erased using Remo File Eraser.
Is it possible to recover data using Remo Recover [Windows] from a partition that has been formatted as FAT?
Yes, Remo Recover [Windows] supports recovery of lost data from FAT16, FAT32, exFAT and NTFS file system.
What are the key components in Remo Recover [Windows] data Recovery software?
Remo Recover [Windows] is a one-stop solution, which provides deleted files recovery, photo recovery, video recovery, music recovery, hard drive recovery and partition recovery in one package. The software has been categorized in three editions i.e.
- Basic Edition – (Recover Files option)
- Media Edition – (Recover Photos option)
- Pro Edition – (Recover Partitions / Drives option)
How to restore data from lost partitions?
In Windows: Use “Partition Recovery” option
in Remo Recover (Windows) – Pro Edition to recover data from lost / missing
partitions.
In Mac: Use “Volumes Recovery” option
in Remo Recover (Mac) – Pro Edition to recover data from lost / missing
volumes.
Can I recover data from laptop drives?
Yes, you can recover data from laptop hard drives using Remo Recover software
Can I use Remo Software Undelete software to recover data from CD's, CDR's and DVD's?
No, Remo Software does not support data recovery from optical media like CD’s, CDR’s and DVD’s
Can I preview the file before recovery?
Yes, you can preview the recovered files. After scanning process, a tree is formed with all the found files. You can both double click on the file to preview or right click on the file and select the “Preview” option to preview.
The preview option helps in evaluating the software and allows you to determine the recovery results that can be obtained with the software. We STRONGLY recommend that you use the trial version and evaluate the chances of recovery results.
When erasing data with Remo File Eraser, it does not remove all the selected files. Why?
There are certain system files or the files created by the operating system to manage its internal functioning. These files are locked by the operating system and cannot be removed using Remo File Eraser or any other file erasing application.
Generally, these files do not have any sensitive information. But, if the need arises you can attach such drives to another PC as secondary drive and use File Shredder to erase them.
Why Remo Software is taking long time to load and display the drives?
Remo Software products tries to get the drive access using low level system access, which requires user to login as local system administrator. The delay in loading drive can be caused due to several reasons.
- Either the drive has mechanical or component level damage or is gradually dying.
- There are lots of BAD sectors on the drive
- Failure of S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) function in any of the attached hard drive
If you are using Remo Recover [Windows], then you must immediately create an image of the faulty drive and try to recover data from the created file instead using the source drive. If the drive is not loading completely then you can seek advice from a local reputed data recovery services company.
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