Installing Remo Software is a two-step procedure:
What Does It Mean Not To Download Or Install Remo Recover Software In The Same Volume/Partition That You Are Trying To Recover Data From?
Data recovery is based on the availability of data on the drive. Downloading, installing or saving on the same Volume/Partition might overwrite the data you are trying to recover. If the lost data gets overwritten, the recovery results might not be satisfactory.
To avoid any possibility of such permanent data loss situation, we recommend not to download or install Remo Recover software on the same Volume/Partition.
Firstly, check if the application is in use, close the application if it’s running. Click on Start menu -> All Programs -> Remo Software Application folder -> Update Wizard.
We provide 100% Money Back guarantee only if the software has any unresolvable issue. For more details please check our Refund Policy.
Send both the order details to sales ( @ ) remosoftware.com. We will verify both the orders and refund the duplicate order.
We provide 24x7 Live Chat, Email and Ticket Discussion Support. Phone support is available during 7:00 AM – 5:00 PM Pacific Time Monday - Friday.
Support will be intermittent during public holidays in the United States. Expect a delay in response as support will not be 24x7. We will try our best to ensure that responses to Tickets and Emails are not delayed for more than 4 hours.
Remo Software Support will be intermittent during the following public holidays in the United States:
Visit our support URL: https://www.remosoftware.com/support to contact support. Email us at support ( @ ) remosoftware.com or sales ( @ ) remosoftware.com.
Yes, we do provide Phone Support. Phone Support is available 24X5 (Monday – Friday). Call our Phone Support at 408-548-7366.
Extended Download Service is a feature, in which we will automatically store on our server a back-up copy of the software that you purchased and downloaded in your order for two (2) years from the date of purchase. You can re-download your purchase anytime during your extended protection period. This will be helpful if you have changed your PC / Laptop / hard drive due to which the installed software might get lost.
No. We provide demo versions to evaluate the recovery chances before purchasing. We strongly recommend users to test the product capability and the results using the demo version before purchasing the software.
License Code will be delivered immediately after successful purchase of the software.
After purchase, you will receive the License code immediately. You could use the License Code to activate the demo / trial version already installed on your computer.
Yes, Users can evaluate the recovery chances using our demo version and then purchase the software. The demo version and the full version are technically similar. The only limitation in the demo version, saving function is disabled. You can register the same installed software once you purchase the software with a valid license code.
Demo version would allow you to preview most of the common file types. For the file types which are not supported for previewing, you could check the File Name, Folder Structure, Date Modified and other file attributes. Purchase the software only if you are satisfied with the results in the demo version.
Currently we are providing free upgrade to Remo Recover Windows (4.0). You are requested to contact Support Team and provide your order details to get the upgrade free of cost.
However, the older version’s license key cannot be used to activate the new version. Contact our Support Team and they would help you in activating the new version of the software.
Remo Software products can be used for any number times and there are no restrictions.
A per our licensing policy a single user License Key can be activated on two different computers and the software can be used on that two computers for any number of times.
The prices we have quoted for our products are the best price we can offer and are comparatively low. However, we offer discount coupons from time to time on our Facebook page, you could use the latest discount coupons on our Facebook page to get a discount.
We also provide Bundle Offers for a package of software whose price is low and you can get most of the software for fewer prices. If you are still looking for some discount then there is always a provision where we can discuss with our sales department and arrange you one.
Get in touch with our Support Team to find out if there are any discounts available for you.
Yes, contact our Support Team to get your lost key instantly. Our Support personnel might ask a few details such as Order ID or Email address registered while purchasing the software to fetch your order details.
All Remo Software products work on Read-Only mode and it is nowhere related with the hard drive warranty. Remo Software products were designed in such a way that it doesn’t affect the physical elements of the drive.
In some cases like hard drive crash, logical corruption, failed to boot, fails to mount or blue screen error, we recommend to disconnect the drive from the computer and connect it to a different computer to recover data. Before disconnecting the drive from your computer, check with your computer manufacturer or user manual about the warranty. As disconnecting the drive from Laptop or PC might void warranty.
Remo Software offers discount coupon codes for selected or all products. To find the latest coupon codes visit our Facebook page. You could also follow us on Twitter to receive coupon codes and regular updates.
Remo Software can be activated on two different computers and two times each. The License Code cannot be used on more than two computers due to the licensing restrictions. However, on request we do provide additional activations based on valid requests.
Remo Software offers a variety of licensing options to suit your data recovery needs and budget. Here's a breakdown of each option:
The activation fails due to these facts: typo error, using a license key of new version on an old version of the software, using the license key on wrong product.
The drive is not detected when the drive has severe firmware corruption, or not plugged in properly. In order to check whether the drive is recognized or not you should first check in Disk Management Console for Windows or Disk Utilities for Mac.
Steps to open Windows Disk Management:
Steps to open Mac Disk Utilities:
If the drive is not listed here, then Remo Recover software will not recognize the drive you are trying to recover.
There is a very slim chance for the software to stop in the middle of the process. In case the software stops responding, the drive may suffer severe firmware corruption, physical damage, bad sectors, drive getting disconnected or manual interruption during scan. In these cases, data recovery is merely a chance and in most cases the scan might not complete.
Getting new license key is an easy task. If you have lost your license key or your license key is invalid, you can contact our Support Team right away on Chat, Email or Call. Our support personnel will verify your order details and provide you the license key instantly.
Remo Recover Windows is a data recovery tool and it recovers data from any drive that is recognized by the computer. The job of the data recovery software is to recover the deleted or lost data from a data storage drive or device. Our software is specifically designed in way that it will not change or modify the contents of the drive. Since the software works on a read only mode to recover the data from the corrupted drive, it cannot repair the corrupted drive or partition.
Every end user license of Remo Software product can be used twice on the same computer or a different computer. In case you need more number of activation you could purchase the Tec/Corp license, which allows you to activate the software on 20 different computers and unlimited reactivation on the same computer.
In case you want just one more activation than the default 2 activations for an end user license you can contact our support team they would assist you further.
Remo ONE Prime is a software suite that comprises all the pro versions of Remo products for both Windows and Mac platforms. Remo ONE Prime value bundle comes with a 6-month subscription plan and once purchased, it can be used to activate any Remo products during the subscription period. Remo suite has award winning utilities that can aid you in data recovery, file repair, storage enhancement and erasure, data management, maintenance and many more.
Remo One Prime is also integrated with a 100 GB cloud backup that is highly encrypted with advanced standards. All the applications including the cloud backup can be managed from a single dashboard. This not only makes it easy to verify installs and unlink unwanted devices but also helps in handling cloud data saved from multiple devices in one place.
Also, get instant assistance and premium product support from highly skilled technical support staff available round the clock. Remo One Prime subscribers can avail the product assistance through call, live chat or email.
This happens when you have purchased a lower edition and try to use the higher edition of the software. If you have purchased Remo Recover Basic edition, you can use Recover files but not Recover Photos or Recover Drives because they are Media and Pro edition respectively. If you have purchased Remo Recover Media edition, you can use Recover files or Recover Photos options but not Recover Drives. If you have purchased Remo Recover Pro edition, you can use all options available on the software.
