Frequently Asked Question on Remo Video Repair

• Can This Repair Tool Fix Video File Which Plays But With No Audio?

Remo Repair MOV software will fix the video file, provided the video file should consist of audio data in it. If there is no audio data available then the software will repair the file but without audio.

• My Friend Shared A MOV File Shot Using His Cannon 5D Through DropBox, The File Was Originally Playing On His Camera. But After Downloading The File At My Computer It Looks Corrupt, It Doesn’t Work At All. He Cleaned Up The CF Card On His Camera To Make Some Space. Now, I Left Out With An Unplayable MOV Video. Is It Possible To Repair This Corrupted MOV File?

Yes, you can make the video playable by repairing corrupt video files. First try our Remo Repair MOV software to repair the corrupt file, which was downloaded from DropBox. If this fails to fix the video then it indicates that your file might not be uploaded in full, so the repair results are not completed. If that’s the case then use Remo Recover Windows - to recover the original MOV file from CF card. In case, if you face issues in playing recovered file then use the MOV Repair tool to fix the recovered file.

Stop using the CF card for saving new data/accessing present data to minimize data loss. Also, don’t try to play the affected MOV file on several players, as it may damage the file further.

• Does Remo Video Repair Software Have Any Limitation On The Number Of Video Files The Can Be Repaired?

No, the software has no limitation, you can repair any number of files. The files can be either large or small in size.

• Does This Remo Video Repair Software Support Batch Repair?

No, currently the software doesn’t support batch repair or multi files at once. Currently the software can only repair one file at a time using a reference file to produce a good quality repaired file.

• After Repairing My Corrupted MOV File With Remo Repair MOV Software, Do I Need Any Additional Codecs To Play The Repaired MOV File?

Not every time, when you try to play the repaired MOV files in QuickTime or other common media players you might get an error message “Codec not supported”. This error pops up because the MOV file uses a codec that is not installed or the MOV file uses a codec that QuickTime doesn’t support. In such situations you need to install the latest codecs or try with a different media player that supports the codec.

• Why I Get This Error “This Is Not A Part Of Your Package”?

Remo Video Repair software displays the error “This is not a part of your package” when you have purchased Remo video repair software but you are trying to activate Remo Repair MOV or Remo Repair AVI software.

To fix this issue, you need to download and install Remo Video Repair software. Use your Remo ONE credentials to activate the software.

• I Own An Apple IPhone, Using Which I Had Shot Few Videos And Somehow They Got Corrupted. Does Remo Repair MOV Software Repair Those Files?

Of course, the software does. You need to browse the corrupt file and a healthy file in the software depending upon the options provided on it. Please make sure that the healthy reference file should be shot by the same phone and with same technical attributes such as resolution, focus etc. Click on “Repair” and the software starts repairing. After the successful repair the software will allow you to preview the file along with the description of the file such as length of the file, file size etc.

• When I Open The MOV Files, I Get The Error "The Movie Cannot Be Opened, The File May Be Damaged", Can I Repair This MOV Files?

Yes, you can repair such damaged MOV files using Remo Repair MOV software. The software uses advanced technique to repair damaged MOV files. After completion of repair process, you can even preview the repaired file within Remo software window.

• I Have A Couple Of Corrupted MOV Files, Is It Possible To Repair Concurrently All The Corrupted MOV Files?

No, Remo Repair MOV software doesn't support batch MOV files repair. Only a single MOV file can be repaired at a time.

• Can I Repair Corrupted WMV Videos?

No, the software doesn’t support WMV file types. Remo Video Repair software currently supports repairing MOV, MP4, AVI, XVID, DIVX files at the moment.

• What Are The File Types I Can Repair Using Remo Video Repair Software?

Remo Video Repair software support repairing MOV, MP4, AVI, XVID, DIVX files. The software repair corrupted or broken files with these file formats and produce quality results.

• When I Press The “Repair” Button I Get “Unable To Fetch Valid A/V Info” Message, What Does That Mean?

If the file is severely corrupted or partially recovered without header information or header of the file is missing then you will get this error message. Our software gets the handle from the header information and repair the AVI file, but if it's unable to get the information from the header, hence this error message appears. It means the software cannot fix this file without the valid Audio/Video info which it receives from the header of the file.