5 Common PSN Problems and How To Fix Them

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Are you an avid gamer? Addicted to PlayStation? If the answer to both questions is YES, then you have landed on the correct page. Here we will address a few of the issues with PSN, as we’ve seen a number of new PSN problems appearing with more frequency. With many PS4 software updates adding new features and options, there are also some issues you might encounter that weren’t there before the fix. There are different types of common PSN problems that one might experience using a PS3 or PS4 device. So let us figure out these problems and learn how to fix them.

Problem 1: Error Message: “Unable to connect to PSN”

This error message generally pops up while using your PS3 or PS4 if the local internet connection is facing a problem or down. You will also face an issue while signing in. So the question running uppermost in your mind is :

How do I fix PSN connection problems?

In order to resolve this problem, unplug the router for some time and turn off the PSN. Plugin your router after some time and then turn on your PSN device and check if the connection problem is fixed or not

Did You Know?

PS4 has some amazing features which most people are unaware of. One can expand PS4 storage with an external hard drive and experience the whole new world of gaming now by storing and playing different games on a Hard disk.

There are also situations when photos or videos stored on a hard drive can be accidentally lost or deleted due to various reasons. One can easily restore pictures from the PS3 Hard drive with ease using a professional Remo software tool.

Problem 2: Cannot Use the “Share Play” Option on my PSN

The Share Play feature on PS3 and PS4 allows you to play a game with a friend who uses a copy of the game. Most likely, you will see the error NP-37668-0 or a similar message that displays, “You cannot join Share Play because your network connection speed is poor.”

Game sharing is allowed on PlayStation consoles as of now but after the launch of the PS4, they reduced the number of Playstations share a game from five consoles down to two.

Can you share play from PS5 to PS4?

When you Share Play, your game screen will appear on another player’s screen. Both of you can enjoy the same game, no matter who owns it. You can use Share Play to share screens with the players employing a PS5™ console or a PS4™ console.

Note: You can also easily Fix problems in PS5 using the article linked.

How do I fix SharePlay on PSN?

First and foremost, it is recommended to check the connectivity of the internet. Secondly, you should try and connect an Ethernet cable to the PSN, if the connection is successful then it is safe to conclude that it is a local issue. It is advised to stop any downloading or any kind of streaming for some time.

Problem 3: Is your PSN facing a 'Freezing’ issue?

Device freeze or system freeze is the most common phenomenon in the world of technology. However, speaking of PSN users, a small percentage of PS3 or PS4 users have complained that their console freezes at the most inappropriate times. This issue mostly happens when the players are using their console with the PlayStation network or using it to play the respective game. It is better to download software via the Network which can be accessed from the home screen of your console. It is observed that the console tends to freeze while downloading any update from the PlayStation Network.

How do I fix my PSN when it freezes?

In this case, visit the Sony Support site, download the updates from there on your system, and then transfer them through a USB connection that plugs directly into your console. If none of the solutions works, it is best to interact with Sony’s customer service.

Problem 4: PSN Down

What do you mean by ‘PSN Down’?

If you happen to see the error CE-33991-5 on your PS4 or PS3 then the entire PSN may be down. Checking the PSN page and Down Detector will answer if there are any problems with the PSN since both are updated regularly. The status page is equipped with details of all the issues and restrictions or else you should try restarting your PSN and the network equipment.

Problem 5: Why is my PSN Lagging?

Are you experiencing a certain kind of lag while playing games online on your PS3 or PS4 device? The most basic and common reason for this is poor internet connectivity or poor WIFI. A defective router can also be the reason. You can try and move the router closer to the console and see whether you are still experiencing the lag.

Note: The majority of the issues with PSN can be solved at home with the help of an expert or someone familiar with the entire environment without having to spend a single penny. But, sometimes you might require a new router.


The above-mentioned are some common PSN issues. This article will be further updated as and when we encounter any new issues with the PlayStation in the future. Suppose if you are encountering problems that are not mentioned above do let us know in the comment section below and let us know if this article was of any help to you.

About the Author: John Harris

With a decade of experience in data recovery, John Harris, Senior Editor at Remo Software, is your go-to specialist. His focus includes partition management, Windows solutions, and data troubleshooting, delivering insightful content that serves both users and search engines. John's expertise shines through in illuminating blog posts, untangling data loss intricacies across diverse storage platforms.…