Camera is not Recognized on GoPro App for Desktop – Windows

You had a great surfing session and the whole event was captured on your GoPro. Now you want to transfer these videos to your computer. So you connect the camera, but the device fails to show up on the GoPro app. What will you do in such a situation? This article provides troubleshooting steps that are easy to follow.

  1. Restart both your computer and GoPro

The first troubleshooting step is to unplug the GoPro device and restart your computer. Next, turn off the Go Pro device.

Then connect the camera and turn on your computer. Once the computer is turned on, turn on GoPro and check if the device is recognized. If you have a Mac computer available, try to connect GoPro to Mac computer and use the Image Capture feature to display the media files.

  1. Check USB cable

Ensure that the USB logo appears on the display of the camera. If the logo is not displayed on the screen, make sure you’re using the GoPro USB cable. If not, change the USB cable. If this doesn’t help, connect to a different USB port and check if the logo appears.

  1. Update Windows

The issue can occur if the Windows is not up to date. Update your Windows and check if it resolves your problem.

  1. Install USB controllers

If you see an error message ‘USB device not recognized’ you may need to install USB Controllers. To do this,

  • Click Start and search for Device Manager
  • Click on Device Manager and expand Universal Serial Bus Controllers
  • Right click on each device and click Uninstall
  • Once all devices are uninstalled, restart your computer. Your USB controllers will automatically install
  1. Change folder name

Some users may personalize the folder name ‘100GOPRO’. If this is the case, Go Pro App for the desktop will not allow users to import files through the application.

Please make sure to change back the file structure to ‘100GOPRO’ to be able to import files through GoPro app. Also, note that you need a micro SD card adapter to change the folder name.

  1. Card corruption

Your GoPro device may not show up on the computer if the card is corrupted. Card corruption occurs due to multiple reasons such as abrupt removal of the card during a transfer processor power loss. If this happens, you may lose data on the card or it may become inaccessible. To know more on GoPro SD card error click the mentioned link .

About Remo Recover

In order to recover data from corrupt memory cards, you will need recovery tools. Remo Recover is a great tool to recover lost/deleted multimedia files from GoPro’s and other types of cameras including DSLR’s. All major brands of cameras such as Canon, Nikon, Samsung, Olympus etc are supported by the software.

In addition to memory cards, you can also use the tool with internal and external hard drives, USB’s and other storage devices.

The tool uses powerful algorithms to scan the memory card sector by sector and retrieve data. You can use the software to recover photos, audio, and videos. It can be used to recover deleted MOV files, MP4, AVI and photo formats such as JPEG, PNG, BMP etc.

It is a simple to use software capable of retrieving your files in a few minutes. Just download the software and follow simple on-screen instructions. Once the file is recovered, use the Preview feature to view the files. You can then save them to the desired location. Detailed instructions are provided in the guide GoPro video file recovery.

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John Harris

Senior Editor, Content Analyst and a fan of exceptional customer service. John develops and publishes instructional and informational content regarding partition management, Windows hot-fixes, data management and computer troubleshooting.

As a tenured data recovery specialist, John shares exceptional insights and blog posts about data loss and data recovery across any storage device. With 8+ years’ experience in writing for Data Recovery for both Mac OS and Windows OS computers, he is an avid learner who always wants to polish and simplify the data recovery process. John passes his free time playing Chess and reading Science Fiction novels.

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