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Solve Could Not Complete Your Request Because of A Program Error

Photoshop’s "Could not complete your request because of a program error" is quite infamous and has been around for many years in Adobe community. However, there has been no specific fix or reason as to why this error is encountered. It usually occurs while using the Photoshop application or while trying to access any files on Photoshop. If you are facing a program error when you are trying to open an image file, quickly modify the image file extension to .jpg or .png according to the current format and the error will be fixed.

As Photoshop’s could not complete your request because a program error does not have a fixed method, it is advised to troubleshoot the error with all of the methods mentioned-below until it is fixed.

Reset Photoshop Preferences to Fix Program Error

Resetting the preferences of your Photoshop application fixes many random errors. It is suggested to follow the steps mentioned-below as using keystrokes to reset preferences will clear your workspace settings and might lose few panels.  To reset the preferences settings on a Windows computer, follow the steps given-below.

Step 1: Press the Windows logo button + R to open the Run dialogue box.

Step 2: Type or copy-paste this command %AppData% and hit Enter.

Step 3: Go to Roaming > Adobe > Adobe Photoshop > CSx > Adobe Photoshop Settings.

(Here, x refers to your Adobe Photoshop version)

Step 4: Find the Adobe Photoshop CS6 Prefs.psp and Adobe Photoshop CS6 X64 Prefs.psp files and then copy them to the desktop.

remove preference file to fix photoshop program error


You can quickly reset the preference settings of your Photoshop application on a Windows computer by using the keystrokes Alt+Ctrl+Shift right after double-clicking on the Photoshop application. However, this will delete your Actions Palette, color settings, and Workspace Prefs unlike the manual method which is listed-above.

shortcut to delete preference settings to fix photoshop could not complete your request because of a program error

To reset the preference settings on a Mac, follow the steps given below:

Step 1: Go to Library > Preferences > Adobe Photoshop CSx Settings.

Step 2: Copy and paste CS6 Prefs.psp file to the Desktop.


Just like using the keystrokes to reset the preference settings on a Windows computer, same can be followed in Mac by pressing Option+Command+Shift right after double-clicking on the Photoshop application.

Disable Generator to Fix Photoshop Program Error

Disabling Generator within the Photoshop application is widely known to fix could not complete your request because of a program error for many users. Follow the steps given below to disable this setting.

Step 1: Launch Adobe Photoshop application, click on Edit and select Preferences.

Step 2: Click on Plug-ins and uncheck the Enable Generator button.

Step 3: Click on OK and restart the Photoshop application, the error will be fixed.

Unlock the Library Folder on Mac to Fix Program Error

If your Mac system has a locked library, the Photoshop application cannot access few elements. Thus, unlocking the library folder can quickly fix could not complete your request because of a Photoshop program error. Follow the steps mentioned-below to unlock the library.

Step 1: Go to Finder and then search for ~/Library/.

Step 2: right-click on the Library folder and select Get info from the drop-down menu.

Step 3: Uncheck the Locked option and reboot your Photoshop application.

By using any of the above-given methods, you should have fixed could not complete your request because of a Photoshop program error. However, if you are still facing the error even after following all the troubleshooting methods, this means that your PSD File is heavily corrupted. Using a professional PSD repair tool to fix the Photoshop program error is highly recommended.

Remo Repair PSD, an award-winning 3 click to repair software that can tackle all the errors related to the Photoshop application. This tool will efficiently restore your Palettes, layers and color modes after fixing the inaccessible PSD File. Download the tool now to preview your repaired Photoshop file for free.

download now to fix photoshop program error for free download the software to fix Photoshop program error for free

Fix Photoshop Program Error Using PSD Repair Tool

Launch the Remo Repair PSD tool and follow the steps mentioned below to fix the Photoshop program error in just 3 clicks.

Step 1: Browse and select the file that is prompting Photoshop program error.

Step 2: Click on Repair and wait for the tool to perform PSD repair process.

Step 3: Once the file is repaired, save it on your desired location and close the tool.

Restart the Photoshop application and open the file that was repaired using Remo Repair PSD. The “could not complete your request because of a Photoshop program error” must be fixed.

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Tony Landry

Tony Landry is a Web Content Editor at Remo Software. He loves to write, edit, and manage content for users trying to troubleshoot and fix problems on Windows, Outlook, storage drives and Cloud storage networks.

He has published more than 200 articles in Remo Software blog. He actively engages in research and problem-solving techniques to consistently generate great web content. Fixing various hardware problems on computer and storage devices along with a great knack for fixing Outlook errors, Tony is also the fun-time IT guy for all his work friends. He lives in the San Francisco Bay Area and enjoys cycling.

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