How to Fix “This Video File Cannot be Played Error”

The advancements in internet technology have made streaming online videos a lot easier. Many streaming platforms such as Netflix, Amazon, YouTube have allowed users to access a variety of video content online.

But there can be times where the users face issues where the videos are blurry, video with no sound, etc.In few cases, the browser will show error messages while playing the video. One of the common error messages is “This video file cannot be a player error”. Here is complete information about the causes and the fixes for multiple variants of this error.

What are the Reasons for the Errors 224003, 102630, and 232011?

  • One of the most common errors that you might have come across is the error code 224003 or 224002 error. It can happen if the media player has problems decoding a file within the browser.
  • The error can also occur if the JW Player displays error code 102630. This indicates that the player could not find any source file to be played
  • At times slow streaming video on the internet is killing your time. This can happen if the JW player finds network problems or if the connection is lost while playing the video due to technical difficulties. In this case, you will come across error code 232011 or 232001
  • Your browser accumulates cookies and cache data every time you visit any website on the internet. You will find it in videos with audio-video sync issues

Now that you have an understanding of what the error is, it will certainly help you in understanding and fixing the error. There are a few troubleshooting tricks mentioned below to overcome this error.

How do I fix “This Video File Cannot Be Played Error”?

You don’t necessarily need high technical knowledge to fix the error. Here are a few fixes that you could try out on your own.

Try Playing the Video in Another Browser.

If your videos could not be played in the current browser, consider playing the same video on another browser. Due to compatibility issues, your browser might not be able to play the video effectively. Switching to another browser can allow you to play the video. Although it may not be your preferred one,  it is definitely a fix.

If you were able to stream the video on a different browser, there could be issues on your primary or preferred browser. However, there is a way to fix this browser issue and be able to play the video.

Fix the video unplayable error by clearing cookies and cache

Clearing the cache and cookies will remove any corrupt files that are obstructing while you play the video. However, in most cases, the video playback error is fixed by clearing these corrupt files.

clear cookies and cache and fix video playback error code 102630

  • Open the browser and click on the three dots icon from the top right corner, to open the menu
  • Next, select the History option from the drop-down
  • Now, select Clearing browsing data from the left column
  • From the popup window, check the Browsing history and the Cookies and other site data option
  • Finally, click on clear data to clear the corrupted data on the browser

Remember, clearing cache or cookies will also delete all the data such as your login credentials, i.e. your saved passwords and user name. Hence, make sure you make a note of all the important credentials before clearing the data.

Note: If you are using other browsers such as Firefox or Internet Explorer here are details on how you can clear cookies data from the browser

Disable Hardware Acceleration (Applicable to fix error code 224003)

Usually, it is the CPU that is responsible for executing any tasks on the computer. But if the CPU is overloaded with tasks, you might find the computer freeze while in operation. Hardware Acceleration is a feature that allows the browser to access other GPU on the computer, to share the load off the CPU to facilitate smooth functioning. However, it is said that turning off the hardware acceleration can solve HTML5 video file not found error, error code 224003, and allows you to play the video flawlessly.

How to disable hardware acceleration on Chrome

To disable hardware acceleration on Chrome

disable hardware acceleration on chrome and error code 224003

  • Click on the menu icon with three dots on the top right corner and choose settings
  • Scroll down to the bottom and click on Advanced option
  • Under the System, category find the Use hardware acceleration when available
  • Now, click on the toggle switch to disable hardware acceleration

 How to disable hardware acceleration on Firefox

To disable hardware acceleration on Firefox

disable hardware acceleration on Firefox c

  • Click the menu button on the top-right corner and choose Options
  • Next, select General panel and navigate to Performance
  • Uncheck Use recommended performance settings
  • Finally, uncheck Use hardware acceleration when available

How to disable hardware acceleration on Microsoft Edge

To disable hardware acceleration on Microsoft Edge

disable hardware acceleration on Microsoft Edge and fix error code 224003

  • Click on the menu icon with three dots on the top right corner and choose settings
  • From the top-left column click on the menu, and choose System from the drop-down
  • Under the System category find the Use hardware acceleration when available
  • ow, click on the toggle switch to disable hardware acceleration

 Disable proxy server (Applicable to fix error code 232011)

Due to security reasons some of the browsers do not allow playing videos as they use VPN or proxy network connection. This is said to be the primary cause why you see the video file cannot be played error 232011.

By disabling the proxy connection, you can get rid of this error and fix the issue. Here is how you can disable the proxy server.

  • Open Run command by pressing the Windows+R button
  • Type inetcpl.cpl and hit OK
  • In the Internet Properties window choose the Connection tab click on LAN settings at the bottom

fix error code 232011 by disabling proxy

  • Now uncheck the Use a proxy server for your LAN option and click OK

Fix this video cannot be played error 232011 by disabling proxy

Disable Extensions on Browser (Applicable to fix error code 102630)

It is said that few extensions block the popups and ads on the browser, do not allow certain videos to be played. It could be possible that these extensions such as popup blocker, online security (antivirus) extensions might be blocking your video from being streamed.

This when your browser is unable to find or load a video, you will come across "the video file cannot be played error code 102630" or "This file isn’t playable - 0xc10100be" error code. If you have installed any extensions that block the ads or pops, remove the extension from the browser to overcome this problem.

In order to remove the extensions from chrome

  • Click on the menu icon and choose Settings
  • Form the left column choose Extensions
  • Now identify the extension and disable them by clicking on the toggle button

To remove extension on Microsoft Edge

  • Select the menu option from the top left
  • Choose Extensions from the dropdown
  • Now look for the extension you want to remove and disable it

Remove extension on Firefox

  • Click on the menu icon
  • Select the Add-ons option form the drop down
  • From the list, look for popup blocker or online security add-ons and hit the toggle button to disable it


By following the instructions in the article, you can fix the “the video file cannot be played” error. Apart from the above steps, you can also fix the error by switching to a different network. Probably a better network connection can also help you stream the unplayable videos. If you still have any doubts or questions, kindly mention in the comment section below.

How to Fix “This Video File Cannot be Played Error” was last modified: January 1st, 2021 by Molly Owen

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