Outlook is a popular email app for managing messages and calendars, but you may face errors like “0x800ccc13 cannot connect to the network,” which prevents sending or receiving emails.
If you are encountering “cannot connect to the network” after upgrading Windows 10 or due to any reason. Stick till the end of this article to know what happens if you encounter Outlook error 0x800ccc13 and how to fix it using reliable methods.
What is Error 0x800ccc13?
The error 0x800ccc13 commonly occurs while sending or receiving emails. You might encounter a pop stating “Cannot connect to the network”. This error code stops you from sending or receiving emails. However, by following the below-listed methods you can easily fix the Outlook error 0x800ccc13
How to Fix Outlook Error 0X800CCC13 – Cannot Connect to the Network?
The “0x800ccc13 cannot connect to the network” error in Outlook can have multiple causes. Here are four solutions to fix it easily. Use the jump links to navigate to each section.
- Using Windows File Checker
- Updating your Outlook version
- Starting Outlook in Safe mode
- Using Reliable PST repair utility to fix error 0x800ccc13.
What happens when you encounter Outlook error 0x800ccc13 cannot connect to the network?
Here are some of the symptoms that indicate Outlook error 0x800ccc13.
- Cannot send and receive emails from your Outlook application.
- Unable to save changes in Outlook PST
- You cannot access Outlook data files
- Sudden deletion of Outlook items like calendars, contacts, notes, etc.
- Difficulty in opening MS Outlook.
What are the Causes for Outlook Error 0x800ccc13
Before we jump into the solutions, it’s necessary to know the causes behind this Outlook error 0x800ccc13. Here are some of the reasons why you cannot connect to the network.
Virus attack
When your system is infected by a virus attack, it not only impacts your system performance but also damages your PST file. This can result in Outlook error 0x800ccc13.
Sudden shutdown
The accidental shutdown of the computer while working on Outlook may cause Outlook cannot connect to the server
PST file corruption
The functionality of Outlook can be affected by corrupted PST files. When this occurs, you’ll see the error message.
Operating System
If you have upgraded the Windows operating system.
How to Fix Outlook Error 0X800CCC13 – Cannot Connect to the Network?
The “0x800ccc13 cannot connect to the network” error in Outlook can stem from various causes. Here are four solutions to fix it easily.
i) Fix Outlook error 0x800ccc13 using Windows File Checker
The Windows File Checker tool can repair corrupted system files causing the Outlook error 0x800ccc13. Follow the steps below to resolve it.
Close Outlook > Right-click Start > Type “Command Prompt” > Run as Administrator > Type “sfc /scannow” > Press Enter
Step 4: Wait for some time for the process to complete. After the process is completed, restart your computer and then open Outlook
ii) Update Outlook
An outdated Outlook version may cause the “0x800ccc13 cannot connect to the network” error. To fix this, update Outlook using the steps below or install the update patch from Microsoft’s website. The update process is simple and involves the following steps.
Step 1: Open any Microsoft application such as Microsoft Word
Step 2: Click on File and then click on the Account option
Step 3: Select the Update Option under Product Information
Step 4: Now, click on Update Now
iii) Start Outlook in safe mode
Outlook’s safe mode helps fix network connectivity issues by opening the email program with limited features and disabling extensions that may interfere with troubleshooting. If the error persists, the problem may be related to an add-in.
To start Outlook in Safe Mode, press Windows + R, type “Outlook/safe” in the Run window, and click OK.
Check if Outlook error 0x8000ccc13 pops up or not.
iv) Repair Outlook error code 0x800ccc13 using Remo Repair Outlook
If the above methods don’t resolve the Outlook error 0x800ccc13, Remo Repair Outlook PST offers a straightforward solution.
This tool features a user-friendly interface, making it easy for first-time users to repair and recover all Outlook PST file data, including fixing the “0x800CCC13: cannot connect to the network” error.
Remo Repair Outlook PST uses a non-destructive approach to safely repair damaged or corrupt PST files. It reads the file, extracts its contents, and creates a new, healthy file while resolving all issues. Your original PST file remains unchanged, and all Outlook PST attributes are fully recovered.
Frequently Asked Questions
Outlook Error 0x800ccc13 specifically prevents sending emails, while receiving usually remains unaffected.
Yes. You can often resolve it by running the System File Checker (sfc /scannow), repairing Outlook, or fixing corrupt PST files without reinstalling.
It commonly occurs after a major Windows update or system migration, especially when system files or Outlook components are damaged or incompatible.
