[SOLVED]: How to Fix OneDrive Videos Not Playing

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If you are struggling to play your video on OneDrive, not having access to a video file may not be an ideal situation to be in. However, we can change that for you. In this article, we will teach use several DIY methods to diagnose and rectify your issue.

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Microsoft’s OneDrive is a great file hosting service to store photos and videos on the cloud. It helps keep your data safe and saves a ton of space on your hard drive. However, Despite the advantages, some users complain that they are unable to play certain videos on OneDrive. In other cases, they complain that videos pause frequently or buffer when playing.

If you are facing such issues while playing videos with OneDrive, read on to learn more about possible ways to fix this issue and play videos easily in OneDrive.

onedrive videos not playing

Solution 1: Convert the Video into a OneDrive Compatible Format

OneDrive has a specific list of video formats that it supports. If you have a video file that is different from the format listed below, you may have trouble playing the video file. In that case, convert the file to one of the formats OneDrive supports and play the file.

The following are list of formats supported by OneDrive:

.3gp, .3g2, .3gpp, .3gp2, .avi, .aac, .mp3, .m4a, .m4v, .mov, .mp4, .wav, .wmv, .wma, .smi, .adts, .asf

MP4 is the most widely supported video format. Hence, a safe choice is to convert your video to MP4. This can be done using a reliable video converter available online. After you’ve converted your file to MP4, you should be able to play your file in OneDrive easily.

Solution 2: Remove DRM Protection

OneDrive does not play video files with DRM protection. So, even if you have a video file that is OneDrive compatible, you won’t be able to play the file if it has DRM protection.

To check if the file is DRM protected, proceed with the following steps.

  1. Click on Windows + X keys and click on File Explorer from the menu
  2. Navigate to the ‘video file in question’ and right click on it
  3. Select Properties > Details tab
  4. Look under the ‘Protected’ category and check if it is ‘Yes’. If it is mentioned ‘Yes’, the video is DRM protected.

Note: If you want to play your file in OneDrive, you will have to remove DRM protection. This protection can be removed using third-party software. But doing so may violate the terms of use of that digital file. So, proceed with caution.

If you still have trouble playing the video file after verifying that it is OneDrive compatible and not DRM protected, there is a possibility that the video is corrupt. In such cases, repairing the file will resolve the issue.

Solution 3: Fix Corrupt OneDrive Video

To fix video corruption issues, Remo Video Repair Tool is a wonderful choice. It repairs corrupt or damaged videos without harming the original files. You can use this tool to repair unplayable MP4 files and MOV videos. All you have to do is perform 3 clicks and your file will be repaired in minutes.

Steps to Repair Corrupt Video File Using Remo Video Repair Software

Step 1: Download, Install, and Launch Remo Video Repair Software.

Step 2: Use the Select File option to import the corrupted video that needs to be fixed.


Step 3: Click on Repair to begin the repair process. You can also make use of the Reference File option in case of severe damage.


Step 4: Click on the Preview button to verify your results and hit the Save button to restore your video.


We hope that this article was able to help you play your OneDrive video. If the video file is DRM-protected, I would advise that you consult the person that gave you the video. If you have any further queries, feel free to let us know also. Manage your OneDrive memory efficiently as low memory may also corrupt videos while playing.

About the Author: John Harris

With a decade of experience in data recovery, John Harris, Senior Editor at Remo Software, is your go-to specialist. His focus includes partition management, Windows solutions, and data troubleshooting, delivering insightful content that serves both users and search engines. John's expertise shines through in illuminating blog posts, untangling data loss intricacies across diverse storage platforms.…