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Solved - PST File is not Showing Emails in Outlook 2016

The write-up summarizes 3 potential solutions to fix the PST file not showing Emails in Outlook 2016. In case of severe corruption, you can make use of the Remo PST Repair tool to solve the corruption and resolve the issue. Download now for quick and effective solutions

Outlook is one of the best email clients out there. With a ton of features, user base keeps increasing by the day. One of the issues that have troubled some users of Outlook 2016 has been of PST file not showing emails.

You downloaded all your emails to IMAP on your Outlook 2016 account and then exported the emails folder to a PST file. The file size has come to let’s say, 4 GB. When you open your Outlook PST file, there are no emails. If you encountered something similar or any other error that prevented access of your Outlook emails, we look at solutions to overcome this error.

Quick note: If you have accidentally deleted emails and looking to recover them, click here to know how to recover deleted Outlook emails.

Fix  PST File is not Showing Emails in Outlook 2016

  1. Change Outlook settings
  2. Use scanPST to fix PST File is not Showing Emails in Outlook 2016
  3. With the Reliable PST repair utility

Note - Most of the users who have imported or exported the PST file come across this problem. However, if you are one of the user who has the exported or imported, you might encounter the emails not showing due to the following reasons

Why does imported PST not show emails? (PAA)

  1. Oversized PST file 
  2. Improper ‘View Settings’ on Outlook
  3. Emails going into Spam folder
  4. Corruption of the PST file 

For the above-mentioned or any reason if you have encountered your PST file not showing on your Outlook, in the below section we will guide you to effective solutions on how to fix them. However, if you have encountered corruption of your Outlook application, you will need a reliable PST repair utility to fix the PST file not showing on your emails. 

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Change Your Outlook Settings

  • Open your Outlook application.
  • Click View
  • Now select Change View.
  • In the context menu, click IMAP message.

Refresh your mail and check if you can view any emails. If not, check the filter settings and remove filters that have been applied to the message box. To do so,

  • Click View -> Customize Current View.
  • Now click Filter -> Clear All.

Does your PST file now contain emails? If your answer to this question is No, your PST might well be corrupted.

Using scanpst.exe

Microsoft has a built-in repair tool, scanpst.exe to repair all your corrupt Personal folders (PST) and Outlook data (OST) files.

Note that to remove errors in your PST file, you need to run the scanpst tool for at least 6 to 7 times. Before you run your Inbox Repair Tool, ensure that Outlook is closed.

Scanpst.exe is a hidden file. You have to enable Show hidden files and folders option in Folder Options.

  • Go to Start -> Control Panel.Open Control Panel on Windows
  • Double click on Folder Options and select View
  • Under Hidden files and folders, make sure Show hidden files and folders option is selected. Now click Ok.
  • Click Start - > Search.
  • Now type scanpst.exe in the search bar and hit Enter.
  • If you were unable to view the Inbox Repair Tool, you can locate it manually.

In 64-bit Windows Vista, Windows 7, Windows 8 and Windows 10 Operating systems, you can find the file here –

Drive:\Program Files\Microsoft Office\Office16

In 32-bit Windows Vista, Windows 7, Windows 8 and Windows 10 Operating systems, you can find the file here –

Drive:\Program Files (x86)\Microsoft Office\Office16

  • Double-click on scanpst.exe to open the file.
  • Now click Browse to select your corrupt PST file.
  • Select Start to begin the scan.
  • If the scan returns errors, click on Repair to fix all the errors.
  • Once the repair is complete, restart Outlook and check if you can see all the emails in your PST file.

Using Remo Repair Outlook

If your Outlook 2016 application is still not showing emails after trying the above methods, Remo Repair Outlook provides a simple solution to repair all your damaged or corrupted PST files and safely restore data from them.

The repair tool works on a non-destructive mechanism, meaning that your source PST file is completely safe. Remo Repair Outlook first reads the contents of the file, extracts all the contents and then creates a healthy file by fixing all the errors. Hence, your Outlook data is safe.

It overcomes limitations of scanpst.exe as well. The scanpst.exe tool cannot handle large PST files, password protected PST files. Remo Repair Outlook can repair PST files of all sizes as well as retrieve files from PST files that have password protection.

If you deleted any folder in Outlook by mistake, you can recover deleted folder in Outlook 2016 easily through Remo Repair Outlook.

The repair tool works fine on all Windows and Mac Operating systems.

Just download Remo Repair Outlook application and follow simple onscreen instructions to successfully repair your corrupt PST file.

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How Do I Fix PST File Not Showing Emails using Remo Repair PST?

Step 1: Download, and install the free version of Remo Outlook PST Repair tool on your laptop/PC, and follow few simple on screen instructions given below. After successful installation of the software, launch it, and move on to the next Step to proceed further in fixing PST file not showing Emails in Outlook 2016

Step 2: When the main window appears, select the PST file that has to be repaired using Browse option. There are 3 options to pick the Outlook data file

  • Open Default PST File: To select PST file from the default location
  • Select PST File Manually: PST file is not in its default location, then you can specify the path of your PST file to select it using this option
  • Find All your PST Files: To select the PST file, when you don’t aware about PST file location

Step 3: Next, choose either Normal Scan or Advanced Scan. Normal Scan is for PST errors and repair PST file when the severity of corruption is low, whereas Advanced Scan is for recovering deleted Outlook attributes as well as fixing highly corrupted PST filesFix corrupt OST file

Step 4: Select the path to save repaired PST file and click on “Repair” option

Step 5: When repairing process gets completed, view the recovered Outlook emails

Step 6: You are not done yet! Next, import repaired PST file to your Outlook and access emails


The above- article summarizes on how to fix PST files that are not showing emails in Outlook 2016. If you have any further queries regarding the article, please make use of the comment section below to effortlessly know about your questions regarding the above article 

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John Harris

Senior Editor, Content Analyst and a fan of exceptional customer service. John develops and publishes instructional and informational content regarding partition management, Windows hot-fixes, data management and computer troubleshooting.

As a tenured data recovery specialist, John shares exceptional insights and blog posts about data loss and data recovery across any storage device. With 8+ years’ experience in writing for Data Recovery for both Mac OS and Windows OS computers, he is an avid learner who always wants to polish and simplify the data recovery process. John passes his free time playing Chess and reading Science Fiction novels.

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