I ran into problems when I tried to migrate my Outlook files from my older XP Pro machine to my new Win7 Pro machine. Somehow I screwed up the files on the XP Machine such that the BackUp, Migrate, Restore steps did not work for me. I had purchased the Pro version, but I was frustrated that I could not make it work. Remo Support was a Godsend. They spent at least an hour with me via Chat and figured out how both machines were not allowing the Remo software to work correctly, and they guided me on how to fix these problems in both of my machines. I finally made a good Backup of the XP machine, moved it to my Win7 machine, and successfully restored all my old Outlook files, folders, and settings installed correctly on my Win7 machine. Matt showed great patience and real care in helping me! I don\\\'t think I have ever been happier with software support from anyone else!