Why Remo Recover for Android software fails to recognize my phone?

There are two reasons, which might be causing this issue:

  • Your phone might be having Media Transfer Protocol (MTP) and Picture Transfer Protocol (PTP) settings, but doesn’t support USB Mass Storage mode.
  • You might have not enabled USB Mass Storage mode (UMS mode) on your Android device.

If your Android device doesn’t support USB Mass Storage mode, Remo Recover for Android software cannot recognize your device.
You need to enable USB Storage/Mass Storage on your Android phone to make Remo Recover for Android software to recognize your phone.

If your phone has USB Mass Storage mode and still Remo Recover for Android software fails to detect it, follow this most common procedure to connect your Android device to PC:

  • Connect your USB cable (eventually wait for the drivers to auto install themselves) and tap the Turn On USB Storage (Mount SD card) button
  • Tap on the OK button to enable USB Mass Storage Mode
  • Now the Android device is ready to use in Mass Storage Mode

If the above steps did not work, please follow the below mentioned steps to connect:

Sony Xperia models:

  • Go to Settings -> Xperia -> tap on Connectivity option
  • There you would find the USB connection mode option, select it by tapping on it
  • Select Mass storage mode (MSC) and tap on the OK button to enable Mass Storage Mode
  • Now your Android Phone would be detected by Remo Recover for Android software.

Samsung models:

  • Go to settings -> Wireless and network -> tap on More option
  • There you find USB utilities option, select it by tapping on it
  • Tap on the button "Connect storage to PC" to enable USB Mass Storage Mode
  • Now your Android Phone would be detected by Remo Recover for Android software.

For other Android devices or phone models, please check with your device manufacturer user manual.

NOTE: Android version 4.4.x (KitKat) and above doesn't support USB Mass Storage mode.

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