Microsoft Word Keeps Crashing on Mac | 3 Proven Solution to Fix the Problem

Microsoft Word is a reliable widely used application to read and write documents. It also works flawlessly on all computers including MacBook. Despite its credibility, you face difficulties when the Microsoft Word keeps crashing on Mac or see error messages such as “Microsoft Word has encountered a problem and needs to close. We are sorry for this inconvenience.”. Luckily, there are safe troubleshooting steps you can follow inorder to solve this issue. To understand why MS word keeps crashing on Mac and solve this issue, stick till the end of the article.

Why Does Microsoft Word Keep Crashing on Mac?

Some of the most common reason why MS Word keeps crashing in Big Sur, Catalina, Mojave and the most versions of macOS is that:

  • The Word preferences are corrupted within the computer
  • If the user profile is corrupted.
  • Background applications interfere with Word on Mac
  • Damaged application files

How do I Stop Word From Crashing on my Mac?

In order to stop Word from stopping on your mac, follow the below troubleshooting steps one after the other.

Reset Word Preferences if MS Word Keeps Crashing on Mac

Resetting the preferences will ensure that the corrupted Word preferences are removed to solve this error. To reset them, here is what you need to do:

  • From the menu, go to > Home> Go, hold the Option key, and select Library
  • Now navigate to Application Support > Microsoft folder and then drag com. Microsoft. Word.plist to the desktop.
  • Next, relaunch the Word on Mac. Now you will be able to launch the application without any trouble.

In case the problem still persists, move to the next step 

Did you know: If your Word file is not opening on Mac, it could also be due to corruption of the word file. In such a case you need to fix the corruption on the file to open and access the Word document

Reset Normal.dotm to fix MS Word Problems on Mac

In most cases, your MS word should start working on Mac after resetting the preferences. If not, resetting the normal.dotm file will do the trick. Here is how you can do it.

  1. Go to the menu, and choose Home>Go, press and hold the Option key, and select Library.
  2. Navigate to~/Library/Application Support/Microsoft/Office/User Templates/My Templates
  3. Find the normal file. dotm and delete the file
  4. This way, you can reset the normal.dotm file and open MS Word on Mac.

If the still problem persists, chances are your hard drive is corrupted or damaged. However, you can run disk repair on Mac to solve this problem.

Note: Any damage to the hard drive will not only corrupt files but also erase the program files and documents that are needed to run MS word on Mac. Hence, you need to use a credible data recovery tool to safely recover the Word documents on Mac.

Remember, if your hard drive is badly corrupted, running the computer will cause even more damage to files. Moreover, backing up the data from a corrupted hard drive manually is tricky. Because the recovered data will not be complete. However, you can safely recover all your data by using an efficient tool such as the Remo Mac File Recovery tool. You can download the software for free and retrieve all the data without any difficulty.

Run Disk Utility to Stop Word from Crashing

In order to troubleshoot issues in Mac, you can use the Repair Disk Permissions option. Follow the below steps to do so.

  • On the Go To menu, click on Utilities.
  • Run the Disk Utility.
  • Choose your computer's main hard drive.
  • Click on the First Aid option and wait for the program to scan and fix the issues.


Apart from the above-mentioned troubleshooting steps, you can also try updating the software to fix any issues. This will certainly fix most logical problems without your interference. Even if updating the tool doesn’t solve the problem, reinstall the MS word for Mac to fix the issues. 

Microsoft Word Keeps Crashing on Mac | 3 Proven Solution to Fix the Problem was last modified: January 1st, 2021 by Tony Landry

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