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How to Fix Outlook Profile Not Loading Error?

Microsoft frequently releases new updates to its Office applications. Outlook being one of the most used Office applications, the implications of the issue that arises can cause a serious problem to the person using it. After Microsoft Outlook’s upgrade to Channel Version 1905 (Build 11629.20196) and higher, users started facing problems such as Outlook hangs on loading profile or Outlook won’t start. Although Outlook came up with fixes to resolve this issue, there are still users who face Outlook profile not loading error. In this article, we are going to put forward some possible solutions through which you can fix the Outlook profile not loading issue.Fix Outlook profile not loading

Table of Content:

Why Does Outlook Stop loading Profiles?

The below section explains why Outlook stops loading for many reasons 

  1. Corrupted Outlook Profile
  2. Defects in Outlook add-in
  3. The navigation bar is faulty
  4. If Outlook is running in compatibility mode

How to Fix Outlook Profile Not Loading Issue?

Method 1: Run Outlook as an Administrator

While Outlook just works fine in normal mode, launching Outlook as an administrator can help you get rid of the “Outlook profile not loading” issue. Administrator mode just allows Outlook to run many admin-level tasks which could fix the issues.

Step 1: Click on the Start button on your PC and look for the Outlook application

Step 2: Right-click on the Outlook application and select more options, Select Run as administrator.

run as administrator

If the issue is not solved after trying the above-mentioned method, here is another fix you can try. This method allows running Outlook in safe mode.

Method 2: Disable Outlook Add-ins in Safe Mode

Note: Before beginning, ensure that the Outlook application is closed.

Step 1: Press Windows + R keys together to open the Run box and enter Outlook.exe /safe. (Make sure you have space between Outlook.exe and /safe)

Outlook safe mode

Step 2: Choose your profile.

choose profile

Step 3: Now, choose the File tab on the top left side of your screen and select options.

Step 4: Select the Add-ins tab and click on the Go button.


Step 5: Now, Uncheck all the Add-ins and click ok. Now close Outlook and restart it. 

Even now if your Outlook hangs on loading profile, you can try this method.

Method 3: Reset the navigation panel

Note: Before beginning, ensure that the Outlook application is closed.

Step 1: Press Windows + R keys together to open the Run box and enter Outlook.exe /resetnavpane. (Make sure you have space between Outlook.exe and /resetnavpane)

navigation panel

Step 2: Now, the navigation panel of Outlook will go into the default state.

Method 4: Using Outlook Inbox Repair Tool

You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to check if they are in good shape.

Step 1: Exit Outlook and browse to one of the following file locations:

  • Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16
  • Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16
  • Outlook 2013: C:\Program Files (x86)\Microsoft Office\Office15
  • Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14
  • Outlook 2007: C:\Program Files (x86)\Microsoft Office\Office12

Step 2: Open SCANPST.EXE.


Step 3: Select Browse to select the Outlook Data File (.pst) you want to scan.

Step 4: After selecting your Outlook Data File, click on Start to begin the scan.

Step 5: If the scan finds errors, choose Repair to start the process to fix them.

Step 6: When the repair is complete, start Outlook with the profile associated with the Outlook Data File you just repaired.

Method 5: Create a New Outlook Profile

Caution: Before creating a new Outlook profile you might need to back up your Outlook data because there is a chance you might lose your data.

Step 1: Start by closing Outlook and all associated services.

Step 2: Next, press Windows key + R to open up a Run dialogue box. Next, type ‘control.exe’ and press Enter to open the Control Panel window.


Step 3: Search for ‘mail’ from the search button on the top right corner. Next click on the Mail app, from the list of the results.

mail control panel

Step 4: Click on the ‘Show Profiles’ button from the mail setup window.

Mail setup outlook

Step 5: Select the Outlook profile that you were using and click the Remove button. (Back up your .ost or .pst files to avoid total data loss.)

remove mail

Step 6: Click Yes to complete the operation.

Step 7: Restart your Outlook and configure your email from scratch. A new .ost /.pst file will be created automatically.

In case this issue is not solved yet, there’s a chance your PST file might be damaged or corrupted. Refer to the next step to solve the Outlook profile not loading issue related to corrupt Outlook PST files using Remo Software.

Method 6: Fix Corrupted Outlook Files Using Remo Repair Outlook PST

Remo Repair Outlook PST is a well-known tool to resolve any PST related errors in just 3 simple steps. This tool helps you retrieve all the attributes associated with PST files, such as emails, contacts, notes, journals, RSS feeds, etc. The tool is completely safe to use and you can try to fix your Outlook PST file for free.


Follow the below-mentioned steps to repair your Outlook PST file:

Step 1: Launch the Remo Repair Outlook PST application, if you know the location of your PST file you can choose the Select PST File Manually option or else you can choose to Find All Your PST Files option.

Remo repair Outlook PST home page

Step 2: In the next window, you need to select the drive and click find. After completing the process click Next.

remo repair outlook PST step 2

Step 3: Click on the Repair button to start the repair process. Then you can Preview the report and import the repaired PST file into the Outlook account.

Final Words:

Well, Microsoft Outlook stuck on the loading profile issue might be quite frustrating, but now with the help of the above-mentioned methods, you know how to deal with this issue. We hope that you are now relieved and would like to hear from you if the article has helped you. Drop us a comment below if you have anything to say.

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Tony Landry

Tony Landry is a Web Content Editor at Remo Software. He loves to write, edit, and manage content for users trying to troubleshoot and fix problems on Windows, Outlook, storage drives and Cloud storage networks.

He has published more than 200 articles in Remo Software blog. He actively engages in research and problem-solving techniques to consistently generate great web content. Fixing various hardware problems on computer and storage devices along with a great knack for fixing Outlook errors, Tony is also the fun-time IT guy for all his work friends. He lives in the San Francisco Bay Area and enjoys cycling.

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