Outlook will fail to sync folders or email accounts for various reasons, such as:
- Poor server connections
- Faulty IMAP or POP configuration settings
- Outlook application corruption, or OST file issues.
- However, this is quite often easy to fix, so you have no reason to panic.
Outlook (Outlook 2019, Outlook 2016, Outlook 2013, Outlook 2010) has syncing problems, you’ll notice the following issues.
If your version of Outlook (Outlook 2019, Outlook 2016, Outlook 2013, Outlook 2010) has issues while syncing, you will experience the following consequences.
- Outlook will not send or receive emails.
- Outlook doesn’t sync automatically.
- All your offline changes made will not be synced to your Online server.
- You will see an error message saying Problem Connecting to Server.
In such situations, the Sync Issues folder on Outlook might be helpful. The sync issues folder saves all the Outlook synchronization logs, such as if any of the folders failed to sync with the server. You can refer to this folder to learn about the error in detail.
Nevertheless, whatever the reason, with the right approach given in the section below, you should effortlessly be able to address the error code.
How To Fix Outlook Emails Not Syncing?
Method 1: Repair Your Outlook Account to Fix Outlook Not Syncing Issue
When Outlook emails are not syncing in Windows 10, you must fix your Outlook account. Here are the steps to repair an Outlook app not syncing emails or not downloading new ones in Windows 10:
- Open Outlook and go to the File tab.
- Under Account Information, click the Account Settings option
- When the Accounts Settings window opens, select the email account that fails to sync and click the Repair button
- Now, the Repair Account window will open. Here, check the fields and click Next
- Outlook will now start the repair process of the account.
The network connection will be enabled now. Look for the email account settings and log on to the server to check if everything works.
Bonus: You can also sync Gmail with Outlook to connect your work together and run them together effortlessly.
Method 2: Use Change Account to Verify if Outlook is not Syncing
After completing the process, use the following troubleshooting methods to verify if the email is still not syncing.
Go to the file, select “Account Setting,” and click on the Change Account Tab. Check “Test Account Settings,” then click the Next button.
Now, Outlook will test the account settings and provide a message when everything is fine. Once you get this message, click Close. Finally, click the Finish button.
That’s it. Restart Microsoft Outlook and see if the issue has been solved. You can sync manually the first time using the Send / Receive button if required.
Note: For any issues with Outlook, like inaccessible PST files, Outlook freezing, not opening, PST file corruption, and so on, you can use an Outlook Repair tool to fix all issues with the Outlook PST file. In case you need help deciding the best Outlook PST repair software, you can check this article here.
Method 3: Repair the Outlook sync issue using the Run option
- Go to the Run tab.
- Type ncpa.cpl.
- Select your connection and Right-click on it.
- Go to Properties and ensure that the Internet Protocol (TCP/IP) check box is selected.
How to Fix Outlook sync issues on the Phone?
It might be necessary to remove your mobile device from Outlook.com settings if you’re having issues receiving or sending emails from your mobile device. Follow the steps given below and resolve Outlook not syncing on the phone.
- Log on to a computer and open Outlook.com.
- Choose Settings> View all Outlook settings> General > Mobile devices from the drop-down menu.
- Select your phone from the list of connected mobile devices, and then click Remove.
- Choose Save.
- Go to your mobile device and switch it off.
- After some time, restart your mobile device and sync your mailbox once again.
To Conclude
We hope this article helps you fix your Outlook sync issue. A reliable internet connection is crucial, and maintaining an Outlook backup file can safeguard against data loss or corruption in your Outlook account.
Frequently Asked Questions
You can try the following methods to fix Outlook not syncing emails or updating emails:
a. Account Settings > File > Account Settings > Account Settings.
b. Click Change after selecting the Office 365 account.
c. Uncheck Use Cached Exchange Mode in Offline Settings.
d. Exit Outlook and then restart it.
If you cannot download emails in Microsoft Outlook, ensure you have an active and stable Internet connection by running another program that requires online access. Other possible causes include a problem with your email account settings or the server to which you’re attempting to connect.
Check that Automatic Email Sync is enabled. Enabling the auto-sync option in your email app will let you know if this is the reason your emails are not syncing. The app should automatically check for new emails and notify you when one arrives. You can enable auto-sync in your email app’s settings menu.
