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How to fix Sent Items not Showing in Outlook problem?

Outlook is one of the most widely used email application across the globe. When you send emails or attachments to anyone in Outlook, by default it is saved in sent item folder. However, some times you are not able to find those emails or attachments in the sent folder.

In this article we will be discussing what might be the reasons for sent items or sent item folder missing in Outlook and we will also discuss how can you get the missing sent items back. In addition to that we have also provided few quicks tips to never lose sent items and data from sent folder.

What causes send emails or messages not showing in Outlook?

Below are the few reasons which causes sent items not showing in sent folder.

  1. One of the main reasons sent items not reflecting in sent folder is the mail you have drafted and sent is due to abruptly closing Outlook.
  2. When the save copies of messages in the sent item folder option is disabled in Outlook.
  3. When the storage space is full due to old and unwanted emails.

Now that you know the reasons for sent items not reflecting in the sent folder lets deep dive to understand how to fix sent items missing issue.

6 Easy Ways to Fix Sent Items not Showing in Outlook

  1. Delete Unwanted Sent Items from Sent Folder
  2. Select Alternative Folder for Storing Sent Emails
  3. Enable Save Copies of Emails in Sent Folder Option
  4. Turn off Cached Exchange Mode
  5. Create a New Outlook Profile
  6. Repair Corrupt Outlook Profile

1.   Delete old or unwanted sent emails/ messages from Sent Folder.

Old or unwanted emails which are no longer needed or relevant that you have sent might be consuming lot of storage space in the sent items folder. This might Possibly be the reason for most of the recently sent mails not reflecting in the sent items folder.

The easy way to fix this problem is deleting old, unwanted or irrelevant emails and messages from the sent folder in Outlook.

2.   Select Alternative Folder for Storing Sent Emails

By selecting or creating an alternative folder to save sent items.  Incase if your sent messages or emails are missing from the sent item folder in Outlook. You can find them stored here.

Follow the steps mentioned below to select alternative folder.

Step 1: Launch Outlook application

Step 2: Click on New Email tab, a new window will pop up in your screen, Click on Options. Click on Save Sent Items to Option. Select Other Folder Option.

click on other folder in the save item to option

Step 3: A new window will appear on your screen. Click New.

click on new

Step 4: A new window will appear on your screen. Select a name for your new folder and select folder items (Mail and post items) which you want to store in that folder. And click ok

select a name and choose folder contents and click ok

A new folder gets created where your send items gets stored automatically.

3.   Enable Save Copies of Emails in Sent Items Folder Option

When you enable save copies of sent items folder it means that you have selected the option to always save a copy of any items that you send (mails, messages, attachments) etc.

Follow the below explained steps to enable save copies of sent items:

Step 1: Launch Outlook application.

Step 2: Click on File, on top. Click on Options.

Step 3: Click on Mail. Scroll down and go to save messages section and under save messages section. check save copies of messages in the sent items folder option, Click OK

click on save copies of messages in the sent folder, click ok

If you are using an Exchange Account try disabling cached exchange mode Which we will discuss in detail in the next section.

4.  Disable Cached Exchange Mode

Cached Exchange Mode is responsible for giving you access to emails and other tasks in Outlook even when your system is not connected to the internet, it saves these files in your system’s hard drive in OST file format. When this OST file gets oversized it corrupts your mails, mailbox, files and folders etc. we will discuss how to repair corrupt files and profile in the next section.

Follow the below mentioned steps to turn cached mode off.

Step 1: Launch Outlook application, Click on File option

Step 2: Choose Account Settings, Click on Account Settings.

click account settings, account settings to fix sent items missing in outlook

Step 3: Select the account and click on Change tab.

click on account and click on change option to retrive missing sent items in outlook

Step 4: Under offline settings uncheck the use Cached Mode

untick cached exchange mode option

Step 5: Restart Outlook application so that all the changes made will be applied.

Generally enabling Cached Exchange mode is a good thing as it lets you work even in case of low of no internet connectivity. Since it stores these files in an OST file format on your hard disk. At times OST file gets oversized and might get corrupt.

Since we just talked about how oversized OST files can Corrupt your Outlook Profile. Please continue reading to know how to fix corrupt Outlook profile.

5.   Recreating Outlook Profile.

Your outlook profile could get corrupt due to many reasons. corrupt PST files, abrupt shutdown of Outlook application during power failure, Outlook crash and oversized OST file obviously.

Its always good to have a backup of all your important Outlook data. Since your Outlook profile is corrupt which means you can’t access your data. Incase you have recently taken a backup, creating a new Outlook profile is a good option and in case you don’t have a backup kindly refer next section to find out how to fix corrupt Outlook profile.

Follow the below steps to create a new Outlook profile.

Step 1: Launch Outlook application, Click on File, Click on Account setting, select manage profiles.

click on account settings, choose manage profile

Step 2: Mail setup dialogue will popup on your screen. Click on Show profiles.

click on show profile option

Step 3: A list of all profile(s) which are currently setup will show up on your screen. Click on Add option to add a new profile. Under when starting Microsoft outlook, use this profile: Check prompt for a profile to be used option, Click OK.

select the account you want to add

Step 4: Add Account dialogue box will appear on your screen, Enter your name and email account and a password for your new profile and click Next.

select the name and email address and a password for your account

Step 5: Close and Restart Outlook.

Note: You can configure multiple email accounts in one single Outlook profile, but we suggest you add one email account in an Outlook profile. Incase you want to use another email account create a new Outlook profile.

Remove old Corrupt profile.

Launch Outlook > Click on File > Account Settings > Manage profile > Show Profile > select the profile you want to delete > Remove

6.  Repair Existing Corrupt Profile

Repairing Corrupt profile is the only option left if you don’t have a backup of your Outlook data. There are two methods using which you can repair minor corruptions in Outlook profile.

In case your Outlook data file (OST or PST file) is extremely damaged or severely corrupt then we highly recommend you to repair your OST and PST file using a powerful Outlook PST Repair tool

Remo Repair Outlook PST Software is an advanced tool built not only to repair extremely corrupt, damaged and also inaccessible OST and PST files with just few simple clicks, but also designed to recover deleted and lost emails, contacts, and other data items in Outlook.

Quick-tips you can use to Never lose Sent Items from the Sent Folder in Outlook again.

  • Always make sure that the drafted email is properly sent.
  • Always refrain yourself from abruptly closing Outlook application while you are doing few tasks in Outlook such as composing or sending mails etc.
  • Take a regular backup of all your important Outlook data which can be used in case of Outlook crash, Outlook profile corruption or data loss.
  • Delete all your old, unwanted emails and attachments which increases storage space on your computer. This also reduces the chance of your OST file getting oversized which ultimately leads to Outlook profile getting corrupt.
  • Incase of severe corruption or data loss use Remo Outlook Repair tool.



In this article we have discussed what causes your sent mails, messages, attachments and other items to not show up in your send folder and also 6 quick and easy ways you can use to resolve sent items not showing in Outlook problem and we have also showed few tips which you can use to never face missing sent items or folder in Outlook again.

Feel free to drop your question or queries down below, and do let us know if this article was helpful in solving issues of sent items or send folder missing in Outlook.

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Tony Landry

Tony Landry is a Web Content Editor at Remo Software. He loves to write, edit, and manage content for users trying to troubleshoot and fix problems on Windows, Outlook, storage drives and Cloud storage networks.

He has published more than 200 articles in Remo Software blog. He actively engages in research and problem-solving techniques to consistently generate great web content. Fixing various hardware problems on computer and storage devices along with a great knack for fixing Outlook errors, Tony is also the fun-time IT guy for all his work friends. He lives in the San Francisco Bay Area and enjoys cycling.

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