How to Fix Sent Items not Showing in Outlook problem?

Sent Items Not Showing in Outlook can be a big problem. Usually, sent emails or attachments are saved in the Outlook sent folder by default. However, sometimes, you are not able to find those emails or attachments in the sent folder.

In this article, we will be discussing what might be the reasons why Outlook is not showing sent emails. As well as why sent folders are missing in Outlook and how to recover sent items in various versions of Outlook, including Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019, and even Outlook 2021.  In addition to that, we have also provided a few quick tips for never to lose sent items and data from the sent folder to find your missing conversations.

If your Sent Items folder is not showing in Outlook 365, check that the “Save copies of messages in the Sent Items folder” option is enabled under File > Options > Mail. Also, verify your account settings and make sure your mailbox isn’t full. If the problem persists, recreate your Outlook profile or repair it using the built-in ScanPST tool.

6 Easy Ways to Fix Sent Items Not Showing in Outlook

The solution to resolve the issue mainly depends on what might have triggered the issue in the first place. There are four main reasons why your sent mail is not showing in Outlook.

• Reason 1: One of the main reasons sent items are not reflected in the sent folder is that the mail you drafted and sent has not yet been sent due to the abrupt closing of the Outlook application.
• Reason 2: When the save copies of messages in the sent item folder option is disabled in Outlook.
• Reason 3: When the storage space is full due to old and unwanted emails, the most recently sent items might not appear in the sent folder.
• Reason 4: Outlook data files or the entire Outlook profile has gotten corrupt.

You can try solutions like deleting older emails from the Sent Folder to increase space, enabling the save copies option, and disabling the Cache Exchange Mode. If these solutions do not help you resolve the issue, then there’s a considerable chance that your Outlook profile has gotten corrupt. If so, you can recreate your Outlook profile or use professional Outlook Data Repair Tools like Remo Repair Outlook PST.

• 1. Delete Old or Unwanted Sent Emails/ Messages from Sent Folder
• 2. Select an Alternative Folder for Storing Sent Emails
• 3. Enable Save Copies of Emails in Sent Items Folder Option
• 4. Disable Cached Exchange Mode
• 5. Recreating Outlook Profile
• 6. Repair Existing Corrupt Outlook Profile to Fix Outlook Sent Emails Missing Problem

Now that you know why sent items are not reflected in the sent folder, let’s explore all of these solutions and resolve the issue of sent emails not showing in Outlook.

1. Delete Old or Unwanted Sent Emails/ Messages from Sent Folder

Old or unwanted emails you have sent that are no longer needed or relevant might consume a lot of storage space in the sent items folder. This might be why most recently sent emails are not reflected in the sent items folder.

The easy way to fix the problem of Outlook not saving sent emails is to delete old, unwanted, or irrelevant emails and messages from the sent folder in Outlook.

2. Select an Alternative Folder for Storing Sent Emails

Select or create an alternative folder to save sent items. In case your sent messages are not showing up in the Outlook sent folder, you can find them stored here.

Follow the steps mentioned below to select the alternative folder.

Step 1: Launch the Outlook application.

Step 2: Click on the New Email in the Home Tab, and a new window will appear on your screen; click on Options. Click on Save Sent Items to Option. Select the Other Folder Option.

Step 3: A new window will appear on your screen. Click New.

Step 4: A new window will appear on your screen. Select a name for your new folder and select the folder items (Mail and post items) you want to store in that folder. Click OK.

A new folder gets created where your sent items get stored automatically.

3. Enable Save Copies of Emails in Sent Items Folder Option

When you enable the save copies of sent items folder, you have selected the option to always save a copy of any items that you send (emails, messages, attachments, etc.).

Follow the below explained steps to enable save copies of sent items- Outlook 2016 and Later Version:

Step 1: Launch the Outlook application.

Step 2: Click on File on top. Click on Options.

Step 3: Click on Mail. Scroll down to the save messages section and under the save messages section. check save copies of messages in the sent items folder option; click OK

For Outlook 2010: 

• Go to Outlook and select Options from the File tab.
• Now select Mail, select the checkbox Save copies of messages in the Sent Items folder option, and select OK.

For Outlook 2007:

• Go to Outlook and select Options from the File tab.
• Select the Emails options under the Preferences tab.
• Select the checkbox Save copies of messages in the Sent Items folder option and choose OK.

If you are using an Exchange Account, try disabling cached exchange mode, which we will discuss in detail in the next section.

If you are using an Exchange Account, try disabling cached exchange mode, which we will discuss in detail in the next section.

4. Disable Cached Exchange Mode to Fix Sent Items Not Showing in Outlook

Cached Exchange Mode is responsible for giving you access to emails and other tasks in Outlook even when your system is not connected to the internet. It saves these files in your system’s hard drive in OST file format. When this OST file gets oversized, it corrupts your mail, mailbox, files, folders, etc. The next section will discuss how to repair corrupt files and profiles.

Follow the below-mentioned steps to turn the cached mode off.

1: Launch the Outlook application and click the File option.

2: Choose Account Settings; click on Account Settings.

3: Select the account and click on the Change tab.

4: Under offline settings, uncheck the use Cached Mode

5: Restart the Outlook application so that all the changes made will be applied.

Enabling Cached Exchange mode is generally a good thing, as it lets you work even in case of low or no internet connectivity. Since it stores these files in an OST file format on your hard disk, the OST file can sometimes become oversized and might corrupt.

Since we just talked about how oversized OST files can Corrupt your Outlook Profile. Please continue reading to learn how to fix a corrupt Outlook profile.

5. Recreating Outlook Profile

Your Outlook profile could get corrupt for many reasons, including corrupt PST files, abrupt shutdown of the Outlook application during a power failure, an Outlook crash, and oversized OST files.

It’s always good to have a backup of all your important Outlook data. If your Outlook profile is corrupt, you can’t access your data. If you have recently taken a backup, creating a new Outlook profile is a good option. Suppose you don’t have a backup, kindly refer to the next section to find out how to fix a corrupt Outlook profile, which is the main reason why you can’t see sent emails in Outlook.

Follow the Below Steps to Create a New Outlook Profile

Step 1: Launch the Outlook application, Click on File, Click on Account settings, and select Manage Profiles.

Step 2: The mail setup dialogue will pop up on your screen. Click on Show Profiles.

Step 3: A list of all profile(s) that are currently set up will show up on your screen. Click on Add option to add a new profile. Under when starting Microsoft Outlook, use this profile: Check the prompt for a profile to be used option, Click OK.

Step 4: The Add Account dialogue box will appear on your screen; enter your name, email account, and password for your new profile, and click Next.

Step 5: Close and Restart Outlook.

Note: You can configure multiple email accounts in one single Outlook profile, but we suggest adding one email account. If you want to use another email account, create a new Outlook profile.

Remove the Old Corrupt Outlook Profile

Launch Outlook > Click on File > Account Settings > Manage profile > Show Profile > Select the profile you want to delete > Remove.

If none of the methods have worked well for you, repairing the Corrupt profile is the only option left if you don’t have a backup of your Outlook data. There are two methods for repairing minor corruptions in your Outlook profile.

If your Outlook data file (OST or PST file) is extremely damaged or severely corrupted, we highly recommend that you repair it using a powerful Outlook PST Repair tool.

Alternative Method: Follow the steps below if you are unable to find the Sent Emails.

• From the menu, choose File > Account Settings > Account Settings.
• Choose your email account, then click Change.
• Set the Mail to stay offline slider for a longer time interval.
• The item has been removed. Examine your Trash or Deleted Items folders.

If Outlook is not configured to maintain a copy of sent items, you may be unable to view your email messages.

• Choose File > Options > Mail.
• Scroll to Save messages and check the box for Save copies of messages in the Sent Items folder.

6. Repair Existing Corrupt Outlook Profile to Fix Outlook Sent Emails Missing Problem

If you are looking for an easy and quick recovery of Sent Items, we recommend you utilize an advanced PST Repair tool by Remo. Remo Repair Outlook PST Software is built with an easy user interface and can help you fix corrupted Outlook Data Files (PST).

Download the tool now!

Steps to Recover Sent Items in Outlook

You have safely repaired your corrupt Outlook PST file and recovered any missing Outlook emails.

The next section talks about various tips you can try to ensure you never lose your Outlook data.

Quick Tips you can use to Never Lose Sent Items From the Sent Folder in Outlook Again

• Always ensure that you properly send the email after drafting.
• Always refrain from abruptly closing the Outlook application while you are performing a few tasks, such as composing or sending emails.
• Take a regular backup of all your important Outlook data to use in case of an Outlook crash, Outlook profile corruption scenario, or data loss scenario.
• Delete all your old, unwanted emails and attachments, which increases storage space on your computer. This also reduces the chance of your OST file becoming oversized, which ultimately leads to your Outlook profile becoming corrupt.
• In case of severe corruption or data loss, use the Remo Outlook Repair tool.

Note: If you are curious to know how to make tedious tasks more fun in Outlook, we recommend you read this article on using Quick Parts to make everyday tasks more effective.

Conclusion

In this article, we have discussed what causes your sent emails, messages, attachments, and other items to not show up in your send folder.

We have also provided 6 quick and easy ways to resolve the problem of sent items not showing in Outlook. We have also provided a few tips that you can use to never face missing sent items or folders in Outlook again.

Frequently Asked Questions on Sent Items Not Showing in Outlook

About the Author: Tony Landry

Tony Landry is a Web Content Editor at Remo Software. He loves to write, edit, and manage content for users trying to troubleshoot and fix problems on Windows, Outlook, storage drives, and Cloud storage networks. With an aptitude that transcends writing, Tony is recognized as a Microsoft Outlook, Word, and PowerPoint expert. His comprehensive solutions…